Norton Lilly Case Study
Talent
Norton Lilly
Strengthening Talent During Rapid Growth
- Talent Management
- Employee Engagement
- Recruiting & Onboarding
- Leadership Development
THE CLIENT CHALLENGE
Norton Lilly, a maritime logistics provider with operations in all major U.S. ports, was navigating substantial business growth driven by changing economic conditions. Growth created opportunity, but also intensified company-wide human capital challenges, especially turnover and inconsistent talent practices across a 500-employee organization.
The CEO initially engaged Agilitas Consulting for one focused project, but the work expanded as the organization saw that recruiting, onboarding, leadership capability, HR structure, and employee engagement were connected.
The central question became: Could Norton Lilly build the talent infrastructure needed to support growth while improving retention and engagement?
Our Approach
Agilitas Consulting partnered with Norton Lilly to develop and implement solutions across 4 interconnected dimensions:
Talent Management & Development
Implemented a 9-box talent assessment process to identify talent, assess potential, and support development planning
Recruiting & Onboarding
Redesigned recruiting and onboarding processes for candidates, new hires, and hiring managers
Leadership Capability
Selected and managed the vendor for a nine-month leadership training program
HR Structure & Engagement
Restructured the HR function and supported creation of an employee engagement committee
Agilitas Consulting partnered with Norton Lilly over a 12-month engagement that began with a 30-day diagnostic, data review, and conversations with 30 leaders and stakeholders. Multiple projects were identified and Agilitas Consulting supported implementation over the course of the next year.
Results at a Glance
Lower Turnover
Turnover was reduced by 25% while the company grew its workforce by 20%.
Stronger Employee Engagement
Employee engagement scores measured by Great Place To Work increased by 10%, supported by a more active engagement effort.
Expanded Manager Capability
More than 30 branch managers completed a nine-month leadership training program, creating greater consistency in communication, coaching, and performance management.
More Disciplined Talent Practices
Implemented a 9-box talent assessment tool, improved recruiting and onboarding processes, and introduced effective meeting cadences.
WHY IT MATTERS
For Norton Lilly, this work helped connect rapid growth with the people systems required to sustain it. Instead of treating turnover as an isolated HR problem, Agilitas Consulting helped address the operating conditions behind retention, engagement, manager effectiveness, and talent development.
Bottom line
Agilitas Consulting helped Norton Lilly strengthen talent infrastructure, improve engagement, and build leadership capacity during a period of significant growth.
AGILITAS CONSULTING DIFFERENCE
We partner closely with leaders to solve business challenges through practical talent systems, stronger manager capability, and implementation support.